Smart Assistant

Interactive AI Guidance for Operators, Maintenance Teams, and Dealers

Real-time Support Right Where It's Needed

Smart Assistant builds on Tech Assistant’s precise, context-aware search to deliver interactive, real-time support for operators, maintenance teams, and after-sales staff. Whether your end-users are seasoned experts or new hires onboarding, Smart Assistant provides step-by-step guidance, multilingual support, and telemetry-driven insights – helping teams operate machinery safely, efficiently, and with confidence.

Hands-On Guidance, Real-Time Benefits



Interactive Answers


Operators and technicians receive step-by-step instructions in real-time, directly on the machine or via phone or tablet. OEMs benefit from fewer support calls and more consistent service delivery.



Multilingual Support


Communicat with teams globally. Smart Assistant provides support in multiple languages, ensuring consistent operation across locations.



Telemetry-Driven Insights


Operators receive proactive recommendations based on live machine data. OEMs and service teams gain actionable analytics to anticipate issues and continuously refine documentation.

Seamless Integration


Smart Assistant works hand-in-hand with your existing support systems, combining documentation, AI guidance, and telemetry to support everyone in the value chain – from end-users to OEMs.

Smart Assistant vs. Generic AI  

 
SMART Assistant
Generic AI

Multimodal Support

Reads and presents images, tables, diagrams from your manuals

Can interpret images but struggles to display or use them effectively

Step-by-ste Guidance

Provides structured workflows for operation, maintenance, and troubleshooting

No built-in task execution or structured guidance

Contextual Awareness

Understands industry, machine, and user-specific context

Generic memory that can easily get confused

Brand & Model Specificity

Uses your manuals, naming conventions, and configurations

Trained on general knowledge

Terminology Control

Recognizes lingo, codes, and part numbers accurately

Prone to misinterpretation

Hallucination Handling

Flags missing or unapproved information

May confidently fabricate incorrect answers

Data & Privacy

Keeps data isolated; never mixed with third-party systems

Often relies on external data storage

 

See the Smart Assistant in Action

See how spogen.ai’s voice-enabled Smart Assistant helps operators and field technicians interact with machines more easily — through voice commands, visual guidance, and real-time support.

Turning Documentation and Telemetry Data Into Your Smart Assistant

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Choose Your Smart Assistant Plan

Smart Assistant

Unlock AI Support

Machine-specific, multilingual AI guidance providing step-by-step support exactly when and where it’s needed.

  • Speaking multilingual AI Assistant
  • Check-lists generation
  • Machine and/or serial number specific assistance
  • Telemetry analyzer

Smart Assistant Insights

Boost Support With Data

Actionable reports and analytics to optimize support, track performance, and keep documentation up to date.

  • Query reports
  • Performance reports
  • Quarterly reviews
  • Quarterly software content updates, when needed

Real World Results

Valtra, a pioneer in tractor innovation, teamed up with spogen.ai to explore the potential of AI in agricultural machinery. With Smart Assistant, farmers and service teams gain instant, context-aware guidance at the machine, helping them work more efficiently and confidently. The goal of our partnership is to demonstrate how AI can elevate both user experience and operational performance across advanced equipment.

Read the full story here

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Instant, Reliable Documentation Search for Support

Give your after-sales teams, dealers, and maintenance staff the power of context-aware, AI-driven search. Tech Assistant delivers precise, OEM-approved guidance across your documentation, helping users find the right answers and processes instantly and keep operations running smoothly.

Learn more about Tech Assistant
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Explore the Intelligence Behind Our Assistants

Curious how spogen.ai enables fast, reliable, and context-aware support across complex machinery? Discover the AI, semantic search, and data-driven processes powering Tech Assistant and Smart Assistant.

Read about our Technology
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