Tech Assistant

Precision Search for Faster,
Smarter Support You Can Trust

Your AI-driven Knowledge Base

Tech Assistant turns your documentation into an AI-powered knowledge base, delivering instant, context-aware answers for support teams, dealers, after-sales, and maintenance staff. The bigger your fleet and documentation set, the more time Tech Assistant saves, transforming complexity into clarity.

Smarter Support Tool, Proven Benefits



Instant Answers

Find the right information in seconds: no more endless PDF scrolling. Reduce delays and keep operations running smoothly. 


Always Accurate

Every answer comes from OEM-approved content, ensuring consistency, compliance, and trust. 


Scalable & Global


Handles even the largest documentation portfolios and supports multiple languages, making it easy to serve global teams.

 


Secure & Reliable

Runs on dedicated databases with full control over your data, keeping everything safe and accessible. 

 

Purpose-Built Solution vs. Generic AI  

 
Tech Assistant
Generic AI

Precision Search

Context-aware search that finds answers instantly within your documentation

Struggles with keyword-based search, often returns irrelevant results

Accuracy

Always pulls from approved content

May include unverified or incorrect sources

Scalability

Handles large documentation portfolios and serves global networks

Limited scalability and customization

Integration

API-ready for OEM and dealer support systems

Generic or no integration options

Terminology Handling

Understands industry-specific terms and part numbers

May guess or hallucinate unfamiliar terminology

Downtime Reduction

Delivers exact procedures, reducing errors and delays

Risk of misguidance that can extend downtime

Data & Privacy

Runs on a secure, dedicated database for your documentation

Data may be processed externally with less transparency

 

Explore the Tech Assistant in Action

Take a guided tour to see how spogen.ai's AI-powered Tech Assistant helps service teams instantly search technical documents, resolve issues faster, and boost machine uptime.Click the purple highlights to move through the demo and discover how quickly you can get the right answers — right when you need them.

 

Deployment in 4 Simple Steps

Tech_Assistant_Timeline

Choose Your Tech Assistant Plan

Tech Assistant
Basic

€190/month


Perfect for smaller portfolios or pilot projects, with all all essential features to get started quickly. 

  • Up to 10,000 pages of documentation
  • Up to 10 users
  • AI search
  • Search history

 

Tech Assistant
Pro

€690/month


Designed for OEMs and dealers managing larger manual sets, with enhanced support and reporting.

  • All Basic features
  • Up to 50,000 pages of documentation
  • Unlimited users
  • Dedicated success manager
  • Automated quarterly report
  • Optional branding

 

Tech Assistant
Enterprise

Customized

 

Tailored for global networks, with advanced integrations and machine analytics capabilities.

  • All Pro features
  • Integration to your systems
  • Data residency options
  • Engine log analyzer
  • API for documentation sync
  • Optional customer-facing interface

 

Additional documentation: €100/10k pages/month

Billed annually. 60-day money-back guarantee. 

VAT not included. 

Real World Results

Discover how MTC Flextek, a leader in advanced industrial solutions, boosted their support operations by integrating Tech Assistant. With tens of thousands of pages of documentation scattered across multiple PDFs, their team now has instant access to precise, context-aware answers with no manual work required. This not only improves efficiency but also enhances technician satisfaction.

Read the full story here

 

Factory_spogen.ai

Provide Smarter, Interactive Guidance for Your Machines

Make your machines easier to operate and maintain exactly where and when it’s needed. Smart Assistant builds on Tech Assistant to deliver real-time natural-language guidance, step-by-step instructions, multilingual support, and telemetry insights.

Learn more about Smart Assistant
spogen.ai_image_worker

Explore the Intelligence Behind Our Assistants

Curious how spogen.ai enables fast, reliable, and context-aware support across complex machinery? Discover the AI, semantic search, and data-driven processes powering Tech Assistant and Smart Assistant.

Read about our Technology
dashboard_darkblue

Fresh from Our Blog
2 min read

Easier Access to Information Unlocks New Customer Satisfaction Opportunities

spogen.ai: Sep 10, 2025

This article is the third in our series on insights from spogen.ai’s survey of professional machinery users. In the...
2 min read

95% of Generative AI Pilots Fail – What MIT’s New Report Means for Businesses

spogen.ai: Aug 27, 2025

Last week, Fortune and many other media outlets covered the findings of a new MIT report on generative AI adoption. The...
3 min read

Efficient DIY Support Optimizes the Whole Value Chain

spogen.ai: Aug 13, 2025

When a machine breaks down, the impact goes far beyond just fixing it. Downtime disrupts workflows, drains resources,...